Real Problems. Real Solutions. Real Results.

Krasniqi Group, operating 28 retail locations across Kosovo, was running on fragmented legacy network infrastructure installed over a decade. Stores experienced frequent connectivity outages, inconsistent POS performance, and the IT team had no centralised visibility or control. The company was expanding to 5 new locations and needed a complete infrastructure overhaul before the rollout.

PRCONNECT designed and deployed a unified SD-WAN architecture connecting all 28 stores with centralised management from Pristina headquarters. Each store received new structured cabling, managed switches, and enterprise Wi-Fi access points. We implemented centralised monitoring through a 24/7 NOC, with automatic failover to LTE backup at each site. A new VPN mesh ensured all POS and inventory systems could communicate securely.

"The transformation was night and day. We went from constant IT fires to complete visibility and control. PRCONNECT understood our business needs, not just the technical ones."

Amerikan Hospital Kosovo manages highly sensitive patient data across three facilities. A regional healthcare provider in neighbouring Albania had recently suffered a ransomware attack that encrypted patient records and halted operations for two weeks. The leadership team needed comprehensive cybersecurity measures that met international healthcare standards while working within strict budget parameters.

PRCONNECT conducted a full security audit and delivered a multi-layered security framework aligned with ISO 27001. We deployed enterprise-grade endpoint detection and response (EDR) across all workstations, implemented network segmentation to isolate clinical systems, deployed next-generation firewalls, and established secure backup infrastructure with air-gapped off-site replication. Additionally, we ran four rounds of staff security awareness training, covering phishing recognition and incident reporting procedures.

"Patient data security is non-negotiable in healthcare. PRCONNECT delivered a comprehensive solution that gave our board and our patients genuine confidence."

ProFlex Manufacturing was running its ERP, file servers, and email infrastructure on aging on-premise hardware. Three server failures in 18 months had caused a total of 47 hours of downtime, directly impacting production lines. The company's IT infrastructure couldn't support its growth targets, and the cost of replacing aging hardware was approaching the cost of a cloud migration.

PRCONNECT performed a complete cloud readiness assessment and designed a phased migration to Microsoft Azure. We migrated ProFlex's ERP to Azure SQL Managed Instance, moved file servers to SharePoint Online, replaced on-premise exchange with Microsoft 365, and implemented Azure Backup for all critical systems. The entire migration was executed over four consecutive weekends with zero disruption to production operations.

"Our cloud migration was completely painless — zero downtime during the transition. Our infrastructure costs dropped 35% in the first year and our team works faster than ever."

City Park Mall in Pristina was operating with outdated analogue CCTV cameras, manual access control, and disconnected systems across 120,000 sq ft. Incidents were difficult to investigate, access management was labour-intensive, and the security team had no unified operational picture. Management needed a modern, integrated security platform.

PRCONNECT deployed a comprehensive integrated security platform including 280 IP cameras with AI-powered video analytics, biometric and card-based access control at all entry points, a central security operations centre with unified management software, visitor management system, and integration with the mall's building management system. We trained the security team and provided 30-day supervised handover.

"The integrated system gave us capabilities we never thought possible at this scale. PRCONNECT delivered everything on schedule and the system has exceeded our expectations."